Refund policy

  • Our return policy is 14 days from your parcel's dispatch date. 
  • Please keep in mind that your return must be back with us on or before the 14th day. 
  • Items purchased using the Click & Collect option must be returned to the shop within 14 days of the order being marked as ready to collect, not the date you collect the order.  
  • SALE items are final sale & non returnable. 
  • Full price items must be returned in the original packaging, with the tags still attached. 
  • We are unable to accept returns for any underwear & swimwear where the hygiene strip has been removed.
  • He's In The Room Menswear protects all rights to reject any items If we deem your item to have been tampered with, caused damage or make unauthorised alterations to obtain a full refund.  
  • Items must be free of any stains/markings. 
  • Items must be unworn and unwashed and free of any smells. 
  • If your order is refused due to any of the above reasons, your order will be re packaged and returned to you. You will receive an email informing you of the reasoning behind the refusal, with picture evidence. 

  

How do I return my order? 

Please email HESINTHEROOMMENSWEAR@GMAIL.COM for further details  

We're sorry, but we are currently unable to offer a free returns service, returns must be made at your own cost.  

  

When will I get my refund? 

We will issue your refund for returned items within 7 days of receiving your package into our warehouse. 

We’ll send you an email as soon as your return has been processed confirming your refund has been issued using your original payment method details.  

Please allow it 3-5 working days to reach your credit/debit account. 

  

Can I cancel or amend my order? 

Please email our customer service team at HESINTHEROOMMENSWEAR@GMAIL.COM request a cancellation or delivery address change. Amendments and cancellations cannot be guaranteed. We will get in touch to confirm if your request has been successful. 

Please note - we cannot make any amendments to the items, quantities or sizes in your order. If you believe you have ordered the incorrect items please request a cancellation and place a new order for the correct items. 

  

What do I do if my product is faulty? 

If you have received a faulty item, please contact our Customer Service Team ASAP at HESINTHEROOMMENSWEAR@GMAIL.COM with a picture of the faulty item + your order number.